Forward Deployed Manager

About Malted

Malted builds specialised intelligence for financial institutions. Our products combine advanced language technology with deep domain understanding to help firms make faster, more accurate and more accountable decisions.

We focus entirely on financial services, working with leading banks, insurers and regulators to turn complex reasoning into clear, dependable intelligence.

Our flagship product, Pulse, provides AI that reasons transparently and can be inspected, governed and tuned to organisational policy.

We’re a small, highly technical team based in Edinburgh, combining deep machine learning experience with a rigorous approach to product design and engineering. We believe that making AI systems understandable isn’t just an ethical necessity, it’s a competitive advantage.

Role overview

We are looking for a client-facing professional to partner with our financial services clients and help them translate the insights surfaced by Pulse into meaningful operational and commercial outcomes.

Pulse generates powerful insights into client conversations and operational performance. However, real value comes when organisations interpret those insights correctly, prioritise the right opportunities and drive change across their business.

This role exists to bridge the gap between data, product insight and real-world operational change.

You will sit at the intersection of data analysis, strategy, operational improvement and enterprise client partnership. You'll work closely with client stakeholders to help them understand the signals and patterns emerging from Pulse, guide them through prioritisation and support them in implementing changes that deliver measurable ROI.

In practice, this means acting as a trusted partner to the client, helping them interrogate insights, translate them into actions and embed improvements into their day-to-day operations.

You will combine strong relationship management skills with strategic thinking, enterprise operational understanding (ideally within the financial services sector) and enough technical literacy to confidently engage in conversations around AI-driven insights, data workflows and platform deployment, acting as an objective and trusted partner who can both support and constructively challenge client thinking.

A forward deployed manager at Malted works closely with clients throughout the lifecycle of Pulse deployments – from pilot design and onboarding through to operational rollout and value realisation.

Responsibilities

Client engagement and relationship management

• Build strong relationships with client stakeholders across financial services client organisations

• Act as a trusted partner to clients adopting Pulse

• Own day-to-day client engagement and delivery for Pulse deployments, with support from senior Malted colleagues where needed

• Support clients in interpreting the insights surfaced by Pulse and understanding their implications for operations and customer outcomes

• Facilitate discussions and working sessions to help stakeholders align around priorities and actions

Insight translation and prioritisation

• Translate Pulse outputs into clear, actionable recommendations for clients

• Help clients identify the most impactful operational, process or behavioural changes

• Support clients in navigating internal prioritisation and planning processes to ensure Pulse insights translate into practical initiatives

• Support prioritisation of initiatives that will deliver the greatest value

Driving operational change and value realisation

• Work with client teams to turn insights into actionable improvement plans

• Support the implementation of changes within operational processes and teams whilst ensuring integrity against Pulse insights and value creation

• Track progress and help ensure initiatives translate into measurable outcomes and ROI

• Act as an objective partner to help clients maintain focus on initiatives that drive meaningful operational improvement

Pilot delivery, onboarding and deployment

• Lead or support end-to-end Pulse pilot engagements with enterprise clients

• Coordinate onboarding activities including procurement processes, InfoSec reviews and internal stakeholder alignment

• Work with clients to define data requirements, scope, channels and relevant metadata for Pulse deployments

• Collaborate with product and technical teams to map client requirements into effective Pulse implementations

• Support pilot-to-production rollouts, including training, stakeholder enablement and operational adoption

Product and technical collaboration

• Maintain a strong understanding of Pulse capabilities, evolving functionality and relevant use cases

• Engage confidently in conversations around AI, language models, data interpretation and platform integration

• Work with internal product and commercial teams to ensure client feedback informs product development

Who you are

Experience

• 4-6 years of experience in roles such as technology/enterprise/management/operations consulting, software implementation and/or client delivery

• Proven experience working with and managing relationships with clients and senior stakeholders

• Experience supporting organisations through technology deployment, operational change or transformation initiatives

• Strong ability to translate data, analysis or product insights into business recommendations

We recognise that strong candidates may come from different professional backgrounds. In particular, we expect candidates to typically fall into one of the following profiles:

• Financial services domain experience

• Consulting experience in financial services organisations, with strong understanding of operational processes, customer journeys and performance drivers

• Technology/AI/data transformation experience

• Experience delivering enterprise technology initiatives such as software deployments, data platforms, analytics solutions or AI-driven products

The ideal candidate will combine elements of both – for example, a technology consultant working within financial services at Senior Consultant/early Manager level in a consulting firm.

Skills

Client engagement

• Excellent communication and stakeholder management skills

• Ability to build trusted relationships with senior client stakeholders

Strategic thinking

• Ability to interpret complex insights and translate them into clear actions

• Strong analytical and problem-solving skills

Execution and change management

• Experience supporting operational improvement and/or strategic transformation initiatives

• Comfortable working with operational teams to drive practical change

Technical literacy

• Interest in AI, data-driven platforms and emerging technologies

• Comfortable discussing technology concepts with clients (deep technical expertise not required)

• Ability to work effectively with product and technical teams during deployments

Personal attributes

• Naturally curious and analytical

• Adaptable and comfortable operating in ambiguous environments

• Strong sense of ownership and accountability for client outcomes

• Collaborative and proactive

• Comfortable operating in a fast-moving startup environment

Working at Malted

The role reports to the Head of Client Engagement within our commercial team, and will work closely with product and leadership teams.

We’re based in Edinburgh and champion a flexible hybrid setup. Our core collaborative days in the office are Monday, Wednesday and Friday. For the rest of the week, you can choose to work remotely or head into the office alongside the colleagues who prefer to come in on those days. We keep a high bar for technical quality but a low tolerance for ego. You’ll join a team that values precision, humour and intellectual honesty.

Benefits

• Competitive salary

• Pension and stock options

• Medical and life insurance

• Hybrid working and ad-hoc flexibility

• The chance to work on one-of-a-kind products at the forefront of the AI industry

• Professional development and growth opportunities

• A collaborative, inclusive workplace that promotes innovation and teamwork

• Free snacks and drinks

• Social events and company outings

• Relocation assistance for candidates moving to Edinburgh

Malted is an equal opportunities employer and we welcome applications from people of all backgrounds.

We are not working with recruitment agencies on this role – we are keen to hear directly from candidates who are excited about what we’re building at Malted.